Business Description. Founded as MCM Software Systems in 1994 by industry veteran, Frederick Ted McMaster, LIFELINE Technology, LLC is a privately-held software development company that provides real-time asset management solutions. The Company sells two primary enterprise software solutions into the government and public service sector. Technology & Product Description. Our product is a wireless communications management enterprise system that fully integrates, 2 way radio, cellular, paging, internet service provider, point-of-sale, bar coding, activation, billing, inventory, service, cost allocation and accounting into one system designed by and for our clients. This system is utilized to manage the communications assets of government & municipal radio shops, as well as Two-Way Radio Dealers, Paging Carriers, Cellular Retail Dealers and traditional Radio Shops. Lifeline has developed and offers very complex Real Time system interfaces for Paging, ISP, Cellular and SMR Trunked Radio systems. 800 MHz Rebanding Mandate-Consulting LIFELINE is fully prepared to assist our dealers with the FCC-mandated 800MHz Band Reconfiguration Project. LIFELINE has assembled a special version of its award-winning enterprise software package that includes modules our 2 way dealers need to manage the Rebanding process. Those modules include Account Management, Equipment Management, Inventory Parts & Labor Management and Service & Work Order Management. LIFELINEs communications management system is the only comprehensive system available for the proper management of this project. This software platform becomes the base from which a statement of work can be generated, and from which the entire process can be efficiently, effectively and properly managed. Once Rebanding is complete, the dealer will have the opportunity to upgrade to LIFELINEs enterprise management system so that an ongoing program of management and accountability can be maintained. Customers. The Companys current client list includes the most successful Motorola and Kenwood Dealers such as Advanced Communications, B and C Communications, ComTech of Ohio, Communications Enterprises, Communication Services, Duluth Superior Communications, Hasty Communications, Hurricane Communications, Mobile Communications of Georgia and South Carolina,Pro Page, Radiophone Engineering, Shreveport Communications and in Canada Motorolas Highest Volume Dealer Network of Sales and Service Centers Christie and Walther in addition to Canadas most successful Paging companies Metro Alert and Petit Page. The Companys client roster and pipeline is filled with highly-recognizable dealers in North America and the Caribbean Islands. Accounts Receivable Management Accounts Receivable Management provides you with the tools to track, maintain and disperse Agency Funds and balances simply by maintaining Day-to-Day work flow. LIFELINE Real Time Management System provides the power to manage agencies accounts wither they are a pay as you go, cost accounting, or a myriad of options. Superior financial management tools allow you to quickly and accurately analyze your Agency's account balances and charges. Cross-Module Drill Down puts your entire database at your fingertips by letting you retrieve information from other LIFELINE modules without having to leave the Agency Account Management module. Extensive inquiries provide immediate access to vital Agency information, including aged A/R detail and complete invoice and payment history with document drill-down capability. For those Agencies that provide a pay as you go service to other municipalities, invoices and statements can be printed by a multitude of options including single selection and balances above selected dollar amount. Additionally, with LIFELINE's superior engineering and software development department, automatic interfaces to your main accounting system can help expedite the payment cycle. Invoices, credits, debits, and finance charges can be batch printed or e-mailed (with optional email billing and reporting module) to user selected Agencies. Control sales to customers with overdue payments by flagging the Agency and alerting data entry staff during actual transactions. Accounting information is updated in real-time based on all transactions occurring in your department. No need to reconcile information from different systems. An unlimited number of contacts, phone numbers, e-mail addresses and detailed notes including automatic date and time stamp is available for each customer with our Customer Relationship Management portion of our Agency Account Management module. Hundreds of financial and analysis reports are available; or design your own reports using the included R&R Report Designer. Standard Features include: Separate Bill to - Ship To addresses Multiple contact Names Multiple Contact Phone Numbers Multiple e-mail addresses Internal Administrative Notes with Auto Date and Time Stamp Open Item Accounting Single Payment Entry for Multiple Invoices Cross-Module Drill Down with Re-Print of historical documents Account On Hold Flag Multiple Tax Rates per Transaction Multiple Tax Codes per Transaction A/R Reports Include but are not limited to: Aged Receivables Past Due Report-Hit List Past Due Letter (user formatted) Custom Designed 8-1/2 x 11" laser forms (logos, etc.) Cash Receipts with Deposit Account Activity Reports Detailed Tax Reports for specific entities Re-Print Invoice / Statement / Credit / Debit Memos Selective Finance Charge generation A/R Cash Receipt History A/R Transaction History Bar Code and Scanning Benefits Runs on industry standard Palm OS handhelds Quick and easy data entry using handheld stylus Support for Symbols SPT series handhelds with integrated laser barcode scanners Produce verification and exception reports with the LIFELINE Asset Management Software Fixed asset register is up-to-date and reliable Accountability of all equipment and labor cost reduction Cellular Dealer And Wireless Retail Management Benefits A retail ready standards-based system that delivers on the unique requirements for the Wireless and two-way market. Central storage and processing of all point of sale data for multiple store configurations. User-friendly, fast processing of POS invoices and payments Receive multiple payments and tender types for any transaction Bar code reader compatible for quick and accurate scanning of accessories and ESN numbers Capture electronic signatures for each sales that can be re-printed at any time, eliminating the need for storing copies of signed paper documents Track cellular phone sales and activations by Cost Center, Model, Salesperson, and Plan type. Track accessory sales, labor and parts used for repairs, and many other user-defined revenue types. Customized plain paper invoice/receipt forms can display your company logo, return policy verbiage, etc. and can be modified at any time. This eliminates the need for ordering those expensive pre-printed forms. Retain customer data for all phone sales for marketing and customer service operations. Vendor activation data reconciliation Integrated with the LIFELINE Commissions Module for tracking commissions. Ability to create and sell kits using accessories/parts from your inventory file Integrated with the LIFELINE Accounts Receivable module to allow for terms invoicing to established customer accounts Customer Relations Management Benefits Track multiple contacts, phone numbers, email addresses for each customer Unlimited notes for each contact, time and date stamped by user login Reporting based on contact dates, notes, by Sales Reps, etc... Email invoices, statements, marketing flyers ,etc. using LIFELINE contact database. Email Billing & Reporting Benefits In today's hi-tech world, businesses are increasingly relying more and more on email as an easy and effective way to communicate with their customers. At LIFELINE, we recognize this trend and have been looking for ways to provide our customers the ability to use the LIFELINE system and it's comprehensive database along with their existing email systems. What we have come up with will save you countless $$$ in labor, paper, and postage costs. Using the LIFELINE customer database and a few modifications to your existing forms, you can: Send statements, invoices, past due letters/reminders, etc. to your customers Send marketing flyers and promotional offers out to your customers based on many different parameters: o Purchase history of radios, cell phones, and accessories o Purchase volume o By Zip Code, City, County o Type of Customer (Cellular, Paging, Two-way, ISP, etc) o Private or Public Safety o Sales representative o Warranty Expiration Dates o Contract Expiration Send equipment listings to your maintenance contract customers to verify service equipment. The possibilities are almost limitless!!!! General Ledger and Revenue & Expense Management An old proverb says "A house is only as strong as its foundation" and LIFELINE's foundation is the LIFELINE Real-Time General Ledger System. In today's fast paced world, decision makers need accurate, up to the minute information to make timely decisions. The LIFELINE Real Time General Ledger provides "Real-Time" financial information when you need it most. By interacting with the suite of LIFELINE software, all financial information is automatically transferred to the General Ledger during normal day-to-day operations. We offer the latest features and functions to aid the user to accurately enter transactions into the system. The ability to run interim statements as often as needed and the ability to rerun statements for any period put you in control. Whether you're running a single company or multiple companies, the LIFELINE system can adjust to fit your needs. In addition, financial information can be broken down by company, division, and department level. All of the standard General Ledger reports are included plus we offer an integrated financial report designer! Features include: Quick and Easy Journal Entry Adjustments Recurring Journal Entries Reversing Entries Function Flexible Revenue/Cost Center Setup for Multiple locations Quick View of YTD and PTD Account Activity Corporate, Divisional, and Departmental Financial Reporting Create, Edit, and Copy User-defined Financial Statements Multiple Year Account History Prior Year Comparatives Multiple Period Open Simultaneously Set Budgets by Account Simple End of Year Closing Process Reports Include: Chart of Accounts Working Trial Balance Financial Statements Sub Ledger Trial Balance Audit/Batch Posting Detail Account History Detail And many more . General Ledger An old proverb says "A house is only as strong as its foundation" and LIFELINE's foundation is the LIFELINE Real-Time General Ledger System. In today's fast paced world, decision makers need accurate, up to the minute information to make timely decisions. The LIFELINE Real Time General Ledger provides "Real-Time" financial information when you need it most. By interacting with the suite of LIFELINE software, all financial information is automatically transferred to the General Ledger during normal day-to-day operations. We offer the latest features and functions to aid the user to accurately enter transactions into the system. The ability to run interim statements as often as needed and the ability to rerun statements for any period put you in control. Whether you're running a single company or multiple companies, the LIFELINE system can adjust to fit your needs. In addition, financial information can be broken down by company, division, and department level. All of the standard General Ledger reports are included plus we offer an integrated financial report designer! Features include: Quick and Easy Journal Entry Adjustments Recurring Journal Entries Reversing Entries Function Flexible Revenue/Cost Center Setup for Multiple locations Quick View of YTD and PTD Account Activity Corporate, Divisional, and Departmental Financial Reporting Create, Edit, and Copy User-defined Financial Statements Multiple Year Account History Prior Year Comparatives Multiple Period Open Simultaneously Set Budgets by Account Simple End of Year Closing Process Reports Include: Chart of Accounts Working Trial Balance Financial Statements Sub Ledger Trial Balance Audit/Batch Posting Detail Account History Detail And many more . Inventory Management Benefits Multi-location inventory management Multiple vendor management Inventory kits Cost, sales and quantity sold YTD On-hand, on-order, and back order status Reorder status Automatic pricing or manual override Inventory transfer program Motorola, Kenwood, Tessco and Custom Pricing Update Utility Optional PDA applications for serialized and parts inventory control Motorola, Kenwood and Tessco Inventory CD, DVD or File Parts Import/Update This document will review the steps in order to export the parts file from the Access Point CD and perform the Lifeline parts import/update routine. In order to complete the Motorola price update, you must first export the data from the CD and then proceed to the Lifeline Motorola Import/Update procedure. This utility will take the parts from the CD and compare them to the parts you have in your inventory file and optionally add all parts not found in your inventory file, add only substituted parts or only update existing parts that it finds from the file from the CD. This program will optionally ask you for your discount factor for those that take part in Motorolas Premier Pricing plan. If you have earned a discount percentage for the prior quarter and you know what that discount is, you may enter the discount at the time of the Lifeline import/update and the utility will adjust the CD cost to a new adjusted cost based on your percentage and update last cost and average cost. The program will also optionally update/change the item description, allow you to update the 5 levels of retail pricing based on either the cost, discounted cost or the retail price. Internet Services Billing Benefits Cycle Billing Subscriber variable usage billing with history Customer verification on Radius server client file Manual statement printing Tax reporting Payment history E-mail notification Credit card processing CSR support module Financial reporting EFT billing Disk space, band width, per-minute, per-hour, and per-unit billing Labor Management Benefits Multi-location inventory management Multiple vendor management Inventory kits Cost, sales and quantity sold YTD On-hand, on-order, and back order status Reorder status Automatic pricing or manual override Inventory transfer program Motorola, Kenwood, Tessco and Custom Pricing Update Utility Optional PDA applications for serialized and parts inventory control Pager Carrier Management Including: LIFELINEMQ Web Based Pager Management Reseller System Overview Welcome to LIFELINE Technology's Real Time Pager Management System. This new and innovative product was developed with efficient Customer Service in mind. A complete set of Pager Management tables allows the Operations Manager to control data input thus speeding up the process of handling customer questions and requests, while also eliminating Customer Service Representative (CSR) data entry errors. LIFELINE Pager Management controls input to the Paging Terminal through a translation file. The Customer Service Representative (CSR) selects services to the customer at the time of sale and activation. The services, translated to terminal language, are transmitted to the terminal through a patented message system. LIFELINE has developed terminal interfaces for the most commonly used terminals: UNIPAGE, ZETRON, GLENAYRE, PRISM. Dumb terminals are no longer needed to access the Paging Terminal. The CSR no longer enters information into a dual system, billing and paging. Whether you have purchased the Carrier Pager Management with terminal interface or the Reseller Paging Management, you will enjoy easy entry and data retrieval at the touch of a mouse. The CSR's job is done from the innovative LIFELINE Real Time PagerManagement CSR screen. By batch process, each CSR's transactions are available for review and balancing at the end of the day. The CSR has everything needed to service the customer efficiently. From one location, the CSR can add an Account; Add a Unit to an Existing Account; Exchange an Item in an Account; Terminate or Reinstate a Unit; View and Edit Services for a Unit; Change Customer Account Information; Review the Customer's Accounts Receivable Balance; Receive a Payment; Sell an Accessory; or even send a Test Page. The Pager Management System allows the CSR to complete daily tasks from one CSR screen. There is no longer the need to move from menu to menu to do the work required to sell a new pager, change services, terminate, exchange, or reinstate. In the LIFELINE Pager Management System, all of the functions of the Windows environment are available for use such as copy and paste when entering duplicate information. LIFELINE uses only the latest technology and constantly searches for ways to improve our product. It is part of LIFELINE Technology's commitment to excellence. Retrieving and recording usage data is now a completely automated process. If you are a Paging Carrier, your personnel will be able to access the LIFELINE System and update their own records. Through a patented access function, only those records assigned to a CSR are viewed or edited by that person. Changes in services appear in your billing data immediately. Web access eliminates the time consuming task of handling CSR requests. LIFELINE Customer Support personnel are available for help with the Pager Management System, either by phone, fax or email. Our customers are our favorite people. We look forward to being of service to you. PDA Integrated Applications Benefits Runs on industry standard Palm OS handhelds Quick and easy data entry using handheld stylus Support for Symbols SPT series handhelds with integrated laser barcode scanners Produce verification and exception reports with the LIFELINE Asset Management Software Fixed asset register is up-to-date and reliable Accountability of all equipment and labor cost reduction Point of Sale Benefits Track all aspects of equipment sales of phones, pagers, radios, etc. Activation history reports by Salesperson, Model, Plan type, Cost Center, etc... Vendor Activation data reconciliation Commissions tracking Project Management Benefits Track costs and percent completion from a cost and budget perspective Create project numbers Set budget values for each inventory item type, hours allocated, dollars allocated, hours used, dollars used and percentage completed Analyze projects in real time Maintain unlimited project notes Purchasing Management Benefits Enter, edit and process open PO's with PO numbers assigned automatically Maintain notes on PO Maintain inventory levels using re-order alerts Maintain open PO file Maintain complete PO history Create PO request directly from work ticket entry Recurring Billing Management with EOM Equipment Reconciliation Benefits Process billing monthly, quarterly or annually Bill by department or individual asset Groups are used solely for reporting purposes. They allow you to segregate your billing records regardless of the account number by a specific group. For example: Maintenance Agreement customers would be under a group called MAINT and repeater service customers would be under a group called REP Billing Cycles are used to separate recurring billing records into groups for billing i.e. beginning of month, mid-month, end of month. Calculating and posting of billings are done by cycle. Only records in that cycle will be selected for billing. Updates to Recurring Billing for Service Companies with Contract Billing Recent updates to recurring billing allow the reconciliation of Service Agreements with the recurring billing system to ensure proper billing amounts. The amounts to be billed are based on the values in the service equipment file under the individual pieces of equipment. The value used is the Contract Rate and is considered as the price per month of billing. How many months to bill are determined by the monthly schedule as shown below on the Billing Data Entry screen. This means that each piece of equipment that is attached to this contract will have the contract rate multiplied by twelve (12) to determine the amount to be billed Sales and Quote Management Benefits Tracking feature for prospects, sales quotes (automatically transfer into work order status once approved) and commissions Quote history Status reports showing all sales in progress Flexible data structure permits transfer of past quotes from history to live quotes in progress Fully formattable sales quotes Flexible and varied commission percentage Gross or net commission percentage Begin and end date for special offers Spiff payments Commissions feature which calculates on invoice or customer payment Service Shop Management Benefits Point-of-sale and batch invoicing Work in prograss reports with date/time stamps Technician and administrative notes with date/time stamps Multiple service locations and contracts for a single customer Routing Information Contract Terms Audit Trail Serialized number tracking and equipment history Alternate ID number tracking (Asset or ESN) Equipment frequencies and PL/ID codes Warranty tracking and reporting Cost detail and summary Sale and installation dates Work order, service, ownership and transfer history Work order scheduling via daily status reports Service reporting which includes service orders, technicians, billing, service and status codes, contract file listings, and history reporting Fully formattable work orders, packing lists and invoice forms Technician productivity reports Time and material, maintenance and recall reports Multiple work codes Complete historical recall Breakdown of hours worked and billed, total tickets worked by period and year-to-date, total hours billed by period and year-to-date Cost and income reports for parts, labor, travel and installation Scheduling interface available Signature Capture Benefits Signatures are labeled "Drop off" or "Pick Up" Signature verification on screen and saved when completed More efficient and accurate way of filing signatures for historical retrieval Information is always accessible SMR Billing Management Benefits Detailed call and summary billing Unauthorized user reports Unit and customer history Toll rating and reporting Individual and group activity Peak and off-peak for dispatch, interconnect and date billing Work Order Management In 1968 the groundwork was laid for the LIFELINE Real Time Service Management System when one of our co-founders opened his first Two-Way Radio service shop. With an extensive background in the two-way industry, LIFELINE recognizes the day-to-day requirements you need to keep abreast of your customer's service work. This becomes evident once you see the robust functions of the Work Order module. By simply entering or scanning in the serial number, asset number or alternate ID number into the work order, all of the information on the unit is readily accessible. View the last work order number and date in - Reprint old work orders - Drill down to detailed services and parts used - View older tickets - Check warranty and/or maintenance status, unit ID, talk group, and everywhere the unit has been since it was purchased, including other departments or companies. All this plus much more without ever having to leave the work order entry screen! The LIFELINE Service Management System helps you manage your Contracts more efficiently while insuring every piece of equipment is accounted for and being billed. Warranty and Time and Material equipment can be maintained and automatically added to the contract simply buy specifying the date to add. Additionally, the LIFELINE system provides a complete audit trail to ensure your recurring maintenance billing is accurate with your contract amount, even if units are dropped or added! Enter and track multiple technicians per work order regardless if it's billable or not. Track recalls, hours worked, hours billed, travel time plus much more. Spot trends and bottleneck areas. Wither it's a Dynamotor radio or the newest product on the market. The equipment tracking capabilities of the LIFELINE system are second to none. Simply by doing a work order track the entire history of a unit. Including preventive maintenance schedules, warranty, date you purchased the unit and the PO number used. The date you sold the unit and the invoice number it was sold under, drill down to view it's entire history. Check and maintain frequencies, talk groups, PL Codes plus many user defined tables. If it's reports you want, we deliver. Contract Cost vs. Income, Contract Costing, Contract Rewrite are only a few of the hundreds of canned reports included. Plus with our ODBC (Open DataBase Connectivity) compliant report writer, you have to power to design your reports, view prior to printing, export to spreadsheets or DBMS systems, or even e-mail to selected personnel. Integrated with the LIFELINE Inventory and accounting system provides real time invoicing, inventory control, and General Ledger transactions to give you the information you need when you need it. Web Applications Benefits Web access for your customers, administered by you View account balances and open items View open sales and work orders and their "real time" status Re-print open invoices to PDF View payment history View historical sales and service orders Customers can view their equipment and equipment information (warranty, etc.) Automatic pricing or manual override Inventory transfer program Coming soon: Web based work order request and work order entry Asset Management Systems (Not Available in Public Safety and Communication Agencies) When it comes to managing complex assets, count on LIFELINE Asset Management Systems. The most advanced and detailed complex asset management system available. From acquisition, to disposition and every stop in between, the LIFELINE Real Time combined solutions allow you know when the asset was acquired, its entire location, maintenance, and repair history as well as the specifics of the asset. From a simple desk to a complex tower location, you'll have detailed information on every piece of equipment and the features related to it. Regardless of how you track the asset, by person, vehicle, building, or location, you can find it fast and efficiently with the LIFELINE Asset Management System. If maintenance is required on the equipment, your technicians have detailed equipment and repair history at their finger tips allowing them to quickly locate a problem asset or location. The work order entry system allows the technician to quickly drill down to the unit's service history and location including last technician to work on the unit, problem reported, solution, and parts used. In addition, the LIFELINE Asset Management System stores and reproduces [1] electronic signatures for units dropped off and picked up! Provide your agencies with detailed listings of their assets by Agency, Sub-Agency, location, and description with costs of the assets with or without associated repair costs. Features Include: Asset number and Serial number tracking Complete Asset History Asset Search by Vehicle, Building, Location and Employee Work Order Entry and Invoicing Technician Productivity Project Tracking Multi Location Parts Inventory System- Bar Code/Scanning Ready (Using LIFELINE Applications on Palmฎ and Symbolฎ hardware Automatic Accounting and Billing by Agency, Department and Employee Additional modules available Paging System Privatization-Includes All Interfaces and Web Applications Trunked Radio/SMR Interface and data distribution Web Applications See web site for more information on specific modules [1] Requires LIFELINE Signature capture license and signature capture device.